Privacy Policy

Last updated: August 8, 2023

This Privacy Policy (“Policy”) discloses the privacy practices for the Probuild app as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “App” or “Services”), which are owned and operated by Probuild Software Inc. (“Probuild,” “our,” “we” or “us”). This Policy applies to our collection, use, and disclosure of your Personal Information from our App. For purposes of this Policy, “Personal Information” refers to any information or data about an identified or identifiable individual and associated electronic devices, and excludes information that is anonymized or aggregated. This Policy is incorporated into our Terms of Use (


You agree that by accessing the App, you have read, understood, and accepted to be bound by the provisions outlined in this Privacy Policy and by our associated Terms of Use. IF YOU DO NOT AGREE WITH THIS POLICY, YOU MUST DISCONTINUE ACCESS OR USE OF THE APP IMMEDIATELY. Our App is hosted in the United States. If you access the App from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the App, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.


We collect personal and business information you provide to us when you register for an account and otherwise interact with the App, including but not limited to, your name and telephone number. Your information will be connected to a business account as required to ensure the functionality of the App. We also collect and store information that you provide to us when requesting support or assistance regarding the use of our App. This information is stored in our database to enable App functionality and the provision of associated Services.

When you create individual accounts to add new users to your business, or enter information about your clients within the App, you certify that you have received any required authorization to provide the necessary personal information to enable App functionality. When you create or make available any information about your users and clients, you thereby represent and warrant that you have received their authorization to use and share the information, and that the disclosure of such information is done in accordance with applicable laws and regulations.

When you download and use our App or Services, we may collect certain information automatically (“Log Data”), such as the type of mobile device and operating system, your unique identifiers, your IP address, diagnostic information, and information about the way you use the App. Other actions, such as interactions with advertisements, may also be included in Log Data. While interacting with the App, and provided you have granted us permission to do so, we may collect precise information about the location of your computer or device, as well as your photos and contact list, for the purposes of enabling the functionality of specific features within the App.

By using the App, you consent to receiving communications from us, including by email and SMS text message, related to the administration of your account to the email address or telephone number provided by you to us in the App. Such communications may include, but are not limited to, device verification, requests for secondary authentication, messages regarding updates to your account, or general account support and administration. You may opt out of receiving communications at any time by communicating this intention to us. You acknowledge that opting out of receiving communications may impact your use of the App and its services.


Except as otherwise set forth in this Privacy Policy or in accordance with any request or consent you provide, we do not sell, share, or in any other way transmit your personal information to any persons or companies. We reserve the right to use and disclose anonymous information to third parties, at our discretion, to enable the provision of Services associated with the App. Your personal information may be shared with our trusted service providers who provide services on our behalf, including but not limited to hosting, communications, payment processing, and other common technology services. If you receive or review an invoice or estimate generated through our Services, or otherwise interact with a user of the App via our Services, we may share with the user information we collect as part of that transaction or interaction, except where that disclosure is prohibited by law, regulation or other obligations. Personal information we collect may also be shared with law enforcement, public authorities, or other third parties for purposes of compliance with applicable laws and regulations.


We will maintain certain data that you transmit to the App for the purpose of managing the App, as well as data relating to your use of the App. We take necessary measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our thirty party vendor’s servers which use industry standard security practices. We do not directly store, process, or transmit bank account and credit card information. Upon request, we will delete your information from the App as quickly as is reasonably practical.

We will retain your data as long as you remain an active user of our App and for a reasonable time thereafter, to serve the purpose(s) for which your information was processed, or as necessary to comply with our legal obligations. Given that your personal information is associated with a business account within the App, we may retain information about your interactions with our App for a period of time after the closure of your personal account, as deemed necessary, such as maintaining the functionality of the App for the associated business account, as well as maintaining the integrity of our systems and logs. We may retain anonymized and aggregated data, as well as telephone and email records, indefinitely.

We do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the App as quickly as is reasonably practical.


We may choose to send you information about our products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.


We would like to make sure that you are fully aware of all of your data protection rights. If you make a request as it pertains to these rights, we have one month to respond to you. Every user is entitled to the following:

The right to access

You have the right to request that we provide you with copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure

You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you use our Services, we may collect information from you automatically through cookies or similar technology to improve the functionality and marketing of our App.

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies or identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. We may also keep track of how you interact with links across our Services through the use of third party connectors, by redirecting clicks or through other means. We do this to improve your experience using our Services, including keeping you signed in, language preferences, and understanding how you use certain features.

We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.


You can set your browser not to accept cookies and you can remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


The App contains links to other websites. Our Privacy Policy applies only to our App, so if you click on a link to another website, you should read and understand their privacy policy.


We keep our Privacy Policy under regular review. We reserve the right, in our sole discretion, to make changes or modifications to this Policy at any time and for any reason. We will alert you of any changes by updating the “Last updated” date of this Policy and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review this Policy to stay informed of any updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Policy by your continued use of the App after the date such revised Policy is posted.


If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Telephone: 1-855-444-8165

Mail: Probuild Software Inc., Attn: Legal, 201-344 Waverley St W, Ottawa, Ontario, K2P 0W5


Should you wish to report a complaint or if you feel that Probuild has not addressed your concern in a satisfactory manner, you may contact the appropriate authority situated in the location of your habitual residence, place of work, or place of alleged infringement.